Analysis of The Implementation of The Assistance Service Policy at The Partnership Empowerment Center at The Center For Financial Transaction Reporting and Analysis (PPATK)
DOI:
https://doi.org/10.37385/ijedr.v6i2.7175Keywords:
Policy Implementation, Assistance Services, Pusdamitra; Edward IIIAbstract
The study aims to analyze the implementation of assistance service policies at the Partnership Empowerment Center (Pusdamitra) of PPATK using Edward III’s framework, which includes communication, resources, disposition and bureaucratic structure. A qualitative approach involving interviews, document analysis, and observations was employed to explore the supporting and hindering factors in implementation. The finding reveal solid internal communication but highlight gaps in information delivery to external stakeholders. Key challenges include limitations in expertise and cross-unit coordination, while complex bureaucracy reduces efficiency. Recommendations include improving accessibility and communication formats, providing formal training and strengthening human resources, optimizing technology and digital services, developing formal SOPs and strengthening evaluation, and improving coordination and supervision.
References
Androniceanu, A., & Tvaronavi?ien?, M. (2019). Developing a holistic system for social assistance services based on effective and sustainable partnerships. Administratie Si Management Public, 1, 103–118. https://doi.org/10.24818/amp/2019.33-06.
Anisa, A., & Arifin, J. (2021). Implementasi Kebijakan Perbup No.18 Tahun 2021 (Perubahan Atas Perbup No 26 Tahun 2020) Dilihat Dari Aspek Komunikasi Di Desa Seradang Kecamatan Haruai Kabupaten Tabalong. Stiatabalong, 4(18), 1270–1282. http://jurnal.stiatabalong.ac.id/index.php/JAPB/article/view/511%0Ahttps://jurnal.stiatabalong.ac.id/index.php/JAPB/article/download/511/418
Arkorful, V. E., Abdul-Rahaman, N., Ibrahim, H. S., & Arkorful, V. A. (2022). Fostering Trust, Transparency, Satisfaction and Participation Amidst COVID-19 corruption: Does the Civil Society Matter? – Evidence from Ghana. Public Organization Review, 22(4), 1191–1215. https://doi.org/10.1007/s11115-021-00590-w
Attard, J., & Cortis, K. (2023). A Study on the Enablers and Challenges of Co-Creation for the Digital Common Household Unit Integrated Public Service in Malta. Administrative Sciences, 13(2). https://doi.org/10.3390/admsci13020029
Bratakusumah, D. S., Dewi, M. P., & Faqih, M. Z. I. (2024). Pelatihan Penyusunan Masyarakat Kebijakan Berbasis Partisipasi. 1(1), 14–18.
Budhi, M. K. S., Lestari, N. P. N. E., & Suasih, N. N. R. (2022). the Recovery of the Tourism Industry in Bali Province Through the Penta-Helix Collaboration Strategy in the New Normal Era. Geojournal of Tourism and Geosites , 40(1), 167–174. https://doi.org/10.30892/GTG.40120-816
Cohen, N., Mizrahi, S., & Vigoda-Gadot, E. (2022). Alternative provision of public health care: The role of citizens’ satisfaction with public services and the social responsibility of government. Health Economics, Policy and Law, 17(2), 121–140. https://doi.org/10.1017/S1744133120000201
Dalimunthe, Y. P., & Susilawati, S. (2022). Implementasi kebijakan vaksinasi covid -19 di Kota Medan menggunakan teori edward III. FLORONA?: Jurnal Ilmiah Kesehatan, 1(2), 59–64. https://doi.org/10.55904/florona.v1i2.300
Darling, S., & Cunningham, B. (2023). Perceived Causes of Career Plateau in the Public Service. Administrative Sciences, 13(3). https://doi.org/10.3390/admsci13030073
Devkota, H. R., Baral, Y. R., Khanal, B., & Adhikary, P. (2023). How effectively are social accountability mechanisms being applied in mental health services within the newly federalized health system of Nepal? A multi-stakeholder qualitative study. BMC Health Services Research, 23(1), 1–16. https://doi.org/10.1186/s12913-023-09765-1
Dewi, M. P., Bratakusumah, D. S., & ... (2024). Pelatihan Pelayanan Prima Pada Pemerintah Daerah Kota Batam. Ahs Journal of …, 1(1), 1–5. https://ejournal.ahssigma.org/index.php/jcd/article/view/16%0Ahttps://ejournal.ahssigma.org/index.php/jcd/article/download/16/29
DiCarlo, M., Berglund, E. Z., Kaza, N., Grieshop, A., Shealy, L., & Behr, A. (2023). Customer complaint management and smart technology adoption by community water systems. Utilities Policy, 80(May 2022), 101465. https://doi.org/10.1016/j.jup.2022.101465
Elida, S. S., Listiyawati, L., Zain, D., Sasongko, A. E. T., & Alun, I. N. (2023). Measuring the impact of public service innovation on user satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 12(2), 560–568. https://doi.org/10.20525/ijrbs.v12i2.2356
Göksun, Y. (2023). Strategic Communication and Policies of Türkiye. Insight Turkey, 25(1), 29–46. https://doi.org/10.25253/99.2023251.2
Hakim, A. U., Rustanto, A. E., Bratakusumah, D. S., & Sutawijaya, A. H. (2024). Analisis efektivitas penggunaan aplikasi mobile jkn sebagai bagian pelayanan publik pada bpjs kesehatan di kota bekasi. Jurnal Cahaya Mandalika, 5(2), 1087–1095.
Hawa, L., DeWeese, J., Diab, E., Crumley, M., & El-Geneidy, A. (2023). Does the squeaky wheel get the complaint? Linking bus performance, sociodemographic characteristics, and customer comments. Travel Behaviour and Society, 32(October 2020), 100594. https://doi.org/10.1016/j.tbs.2023.100594
Inayat, S. M., Zaidi, S. M. R., Ahmed, H., Ahmed, D., Azam, M. K., & Arfeen, Z. A. (2023). Risk Assessment and Mitigation Strategy of Large-Scale Solar Photovoltaic Systems in Pakistan. International Journal of Industrial Engineering and Management, 14(2), 105–121. https://doi.org/10.24867/IJIEM-2023-2-327
Khodaparasti, R. B., & Garabollagh, H. B. (2023). Antecedents and consequences of green public administration. Administratie Si Management Public, 2023(40), 39–57. https://doi.org/10.24818/amp/2023.40-03
Lanin, D., Saputra, B., Syamsir, & Magriasti, L. (2023). Assessing the Mediating Effect of the Role of Public Managers Between Service Quality and Public Satisfaction of Multiple Ethnicities in Local Governments in Sumatra, Indonesia. Public Policy and Administration, 22(1), 33–47. https://doi.org/10.5755/j01.ppaa.22.1.33725
Li, Y., Wang, Z., & Zhu, Y. (2024). How Does Government Intervention Affect Community Residents’ Satisfaction with Public Services—Evidence from CSS (2021) in China. Sustainability, 16(17), 7326. https://doi.org/10.3390/su16177326
Liu, Y., & Wan, Y. (2023). Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform. Sustainability (Switzerland), 15(4). https://doi.org/10.3390/su15043182
Mantaring, A. V, & Gabriel, A. G. (2019). Complaint Management in the Public Sector Organization in the Philippines. Public Policy and Administration Research, 9(2), 12–26. https://doi.org/10.7176/ppar/9-2-03
Mina-Raiu, L., & Melenciuc, M. (2022). the Role of Digitalisation in the Process of Improving the Quality of Urban Public Services. Theoretical and Empirical Researches in Urban Management, 17(4), 22–35.
Nefianto, T. (2022). The Role of One’s Education and Training on the Quality of Public Services. Journal Research of Social Science, Economics, and Management, 1(8), 1151–1159. https://doi.org/10.59141/jrssem.v1i8.130
Nor, R., Gani, A. J. A., Saleh, C., & Amin, F. (2022). Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment. International Review on Public and Nonprofit Marketing, 19(1), 191–217. https://doi.org/10.1007/s12208-021-00297-0
Nwanzu, C. L., Babalola, S. S., & Osazevbaru, H. O. (2023). Effect of Public Service Motivation and Psychological Empowerment on Individual Work Performance of Public Sector Employees. African Journal of Business and Economic Research, 18(2), 111–130. https://doi.org/10.31920/1750-4562/2023/v18n2a6
Osborne, S. P. (2018). From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? Public Management Review, 20(2), 225–231. https://doi.org/10.1080/14719037.2017.1350461
Prasad, R. K., Management, C., & Tiwari, R. K. (2023). PUBLIC SERVICE DELIVERY FACADES?: MEASURING EFFECTIVENESS THROUGH GREY RELATION. 27(2), 1–10.
Publik, M. A. (2023). Sistem Pelayanan Rekomendasi Undian Gratis Berhadiah Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi Dki Jakarta. Res Publica: Journal of Social Policy Issues, 1(3), 1–15.
Puriana, C. D., Rustanto, A. E., Hidayat, Y. R., & Hijrah, H. (2024). E-Government Service Through Jaket Boat Application in Thousan Islands. 4(6), 2253–2263.
Putra, R. H., & Khaidir, A. (2019). in Granting Youth Service in West Sumatera. 236–242.
Rusandi, & Muhammad Rusli. (2021). Merancang Penelitian Kualitatif Dasar/Deskriptif dan Studi Kasus. Al-Ubudiyah: Jurnal Pendidikan Dan Studi Islam, 2(1), 48–60. https://doi.org/10.55623/au.v2i1.18
Sheppard, C. L., Yau, M., Semple, C., Lee, C., Charles, J., Austen, A., & Hitzig, S. L. (2023). Access to Community Support Services among Older Adults in Social Housing in Ontario. Canadian Journal on Aging, 42(2), 217–229. https://doi.org/10.1017/S0714980822000332
Singh, A., & Studies, E. (2023). EXPLORING THE PROTECTIVE ROLE OF MINDFULNESS?: HOW PRACTICING MINDFULNESS CAN MITIGATE THE IMPACT OF ORGANIZATIONAL INTOLERANCE ON CONSUMER DISCONTENT. 27(5), 1–12.
Sudaryono, Rahardja, U., Aini, Q., Isma Graha, Y., & Lutfiani, N. (2019). Validity of Test Instruments. Journal of Physics: Conference Series, 1364(1). https://doi.org/10.1088/1742-6596/1364/1/012050
Suprapto, Y., & Alvina, J. (2023). SEIKO?: Journal of Management & Business Peran Etika , Keberlanjutan , dan Tanggung Jawab Sosial Perusahaan dalam Bisnis Internasional. 6(1), 598–607. https://doi.org/10.37531/sejaman.v6i1.3966
Syah, D. O., Rustanto, A. E., & Setiady, T. (2022). Peningkatan Pengetahuan 5S Pada Ikm Otomotif Di Perusahaan Tier-3 Cikarang-Bekasi. PAKDEMAS?: Jurnal Pengabdian Kepada Masyarakat, 2(1), 141–146. https://doi.org/10.58222/pakdemas.v2i1.84
Wang, R., Xie, X., & Ma, H. (2021). Evolution of omni-channel business models: a new community-based omni-channel and data-enabled ecosystem. Journal of Contemporary Marketing Science, 4(3), 385–396. https://doi.org/10.1108/jcmars-11-2020-0045
