RATNASARI, N. G. Customer Journey and Experience in Railways Public Transport: A Systematic Literature Review and Subsequent Research Agenda. International Journal of Economics Development Research (IJEDR), [S. l.], v. 5, n. 6, p. 5345–5357, 2024. DOI: 10.37385/ijedr.v6i1.6787. Disponível em: https://yrpipku.com/journal/index.php/ijedr/article/view/6787. Acesso em: 15 jul. 2025.