Analysis of E-Library Based on Level of User Satisfaction Using EUCS and IPA Methods
DOI:
https://doi.org/10.37385/jaets.v4i1.1426Keywords:
User Satisfaction, E-Library, EUCS, IPAAbstract
technology, namely the use of e-Library as an online catalog facility to directly access collections of books, theses or other collections contained in the library. This research is based on the fact that users feel dissatisfied with the services provided by the e-Library, such as collections and collection information that do not meet user needs. The purpose of this study was to measure the level of satisfaction of e-Library users using the End User Computing Satisfaction method with five perspectives namely Content, Accuracy, Format, Ease of Use, and Timeliness. The Impotance Performance Analysis (IPA) method is used to determine which attributes are important to be improved and which need to be reduced to be interpreted in the form of a matrix. This study also calculates the value of Customer Satisfaction Index (CSI) to determine the overall level of user satisfaction. The results of this study show that all attributes in terms of Importance are in a very important category, while the Performance attributes are in the satisfied category, namely the Content and Format variables. Variables with quite satisfied categories on Accuracy, Ease of Use and Timeliness variables. The results of the IPA matrix obtained 6 attributes with the most improvement in the Accuracy variable, the attribute with the most good performance in the Content variable. Overall, the CSI value is 60.34%, which means that users are quite satisfied with the performance provided by the e-Library
Downloads
References
Afriansyah, A., Walhidayat, W., Novendra, R., Harefa, L., & Sutejo, S. (2022). Usability Testing on Tracer Study System Using The Heuristic Evaluation Method. Journal of Applied Engineering and Technological Science (JAETS), 3(2), 178–184. https://doi.org/10.37385/jaets.v3i2.807
Ariano, R., Manca, M., Paternò, F., & Santoro, C. (2022). Smartphone-based augmented reality for end-user creation of home automations. Behaviour & Information Technology, 1-17.
Barokhah, A., Hamzah, M. L., Saputra, E., & Muttakin, F. (2022, June). An Integration of End User Computing Satisfaction and Importance Performance Analysis on Website. In 2022 IEEE International Conference on Cybernetics and Computational Intelligence (CyberneticsCom) (pp. 212-217). IEEE.
Basil, O. C., Nwokoye , E., & Biedomo , E. . (2021). Computing Education, Decent Work and Economic Growth in Nigeria. International Journal of Economics Development Research (IJEDR), 2(1), 44–64. https://doi.org/10.37385/ijedr.v2i2.255
Begum, D., & Elahi, M. H. (2022). Digital library services to support online learning amid COVID-19: a study of a private university library in Bangladesh. Digital Library Perspectives.
Çelik, K., & Ayaz, A. (2022). Validation of the Delone and McLean information systems success model: a study on student information system. Education and Information Technologies, 27(4), 4709-4727.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS quarterly, 259-274.
Fraser-Arnott, M. (2022). Exploring public library identity through mission statements. Public Library Quarterly, 41(3), 236-256.
Frisina, P. G., Munene, E. N., Finnie, J., Oakley, J. E., & Ganesan, G. (2022). Analysis of end-user satisfaction with electronic health records in college/university healthcare. Journal of American College Health, 70(3), 717-723.
Hamzah, M. L., Rahmadhani, R. F., & Purwati, A. A. (2022). An Integration of Webqual 4.0, Importance Performance Analysis and Customer Satisfaction Index on E-Campus. Journal of System and Management Sciences, 12(3), 25-50.
Ibrahim, F., Gulihana, N. A., & Susanto, H. (2022). An Explanatory Study of User Satisfaction: Evidence From Brunei Health Information and Management System (Bru-HIMS). In Handbook of Research on Developing Circular, Digital, and Green Economies in Asia (pp. 346-369). IGI Global.
Mauricette, J., Wells, P., & Haar, J. (2022). User perceptions of cloud-based small business accounting software. Pacific Accounting Review, (ahead-of-print).
Murphy, J. E., Lewis, C. J., McKillop, C. A., & Stoeckle, M. (2022). Expanding digital academic library and archive services at the University of Calgary in response to the COVID-19 pandemic. Ifla Journal, 48(1), 83-98.
Nazaruddin, N. (2022). Implementation of Quality Improvements to Minimize Critical to Quality Variations in Polyurethane Liquid Injection Processes. Journal of Applied Engineering and Technological Science (JAETS), 3(2), 139–148. https://doi.org/10.37385/jaets.v3i2.771
Novendra, R. (2020). Analysis Acceptance Of Platform Technology Didimax Berjangka In Pekanbaru Using The UTAUT Method. Journal of Applied Engineering and Technological Science (JAETS), 2(1), 34–41. https://doi.org/10.37385/jaets.v2i1.173
Novendra, R., Jalinus, N., Waskito, W., Afriansyah, A., & Rasfira, A. (2022). User Satisfaction Analysis f Service Quality Of Dapodik Applications (Educational Data) Using Servqual Method . Journal of Applied Engineering and Technological Science (JAETS), 3(2), 185–189. https://doi.org/10.37385/jaets.v3i2.790
Putra, Y. S., & Bernarto, I. (2022). Analysis of The Level of Satisfaction of Outpatients tt Smart Medica Clinic with an Importance Performance Analysis Approach. Enrichment: Journal of Management, 12(2), 2259-2268.
Purwati, A. A., Mustafa, Z., & Deli, M. M. (2021). Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model. Journal of Applied Engineering and Technological Science (JAETS), 2(2), 70–77. https://doi.org/10.37385/jaets.v2i2.217
Purwati, A. A., Amin, A. M., Nyoto, N., & Hamzah, M. L. (2022). The Effect Of Service Quality And Academic Information Systems Quality On Student’s Satisfaction . International Journal of Economics Development Research (IJEDR), 3(1), 51–70. https://doi.org/10.37385/ijedr.v3i1.400
Rahmat, T. E., Raza, S., Zahid, H., Abbas, J., Sobri, F. A. M., & Sidiki, S. N. (2022). Nexus between integrating technology readiness 2.0 index and students’e-library services adoption amid the COVID-19 challenges: implications based on the theory of planned behavior. Journal of Education and Health Promotion, 11.
Rizki, M., Ghifari, A., Hui, W. L., Permata, E. G., Siregar, M. D., Umam, M. I. H., & Harpito, H. (2021). Determining Marketing Strategy At LPP TVRI Riau Using SWOT Analysis Method. Journal of Applied Engineering and Technological Science (JAETS), 3(1), 10–18. https://doi.org/10.37385/jaets.v3i1.276
Shastri, D. K., & Chudasma, P. (2022). The perception of ICT skills and challenges of usage of technologies among the library professionals of the Gujarat State during the COVID 19: a comprehensive study. Quality & Quantity, 56(3), 1093-1120.
Wells, D. (2022). Online public access catalogues and library discovery systems. Ko Knowledge Organization, 48(6), 457-466.
Wulansari, R. E., Sakti, R., Ambiyar, A., Giatman, M., Syah, N., & Wakhinuddin, W. . (2022). Expert System For Career Early Determination Based On Howard Gardner’s Multiple Intelligence . Journal of Applied Engineering and Technological Science (JAETS), 3(2), 67–76. Retrieved from https://journal.yrpipku.com/index.php/jaets/article/view/568
CITEDNESS IN SCOPUS
CITEDNESS IN WOS
