ANNISAFAZZAHRA, A.; ANDRIANA, A. N. Pengaruh E-Servqual dan Brand Image Terhadap E- Satisfaction pada Pelanggan Shopee.id Tahun 2023 . Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 5, n. 2, p. 5319–5333, 2024. DOI: 10.37385/msej.v5i2.5005. Disponível em: https://yrpipku.com/journal/index.php/msej/article/view/5005. Acesso em: 2 jul. 2025.