RAHAYU, T. R. P. .; TINDAON, S. S. Penerapan Service Quality Dan Service Recovery Untuk Meningkatkan Customer Satisfaction Pada Hotel Nyland Bandung . Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 5, n. 2, p. 8570–8579, 2024. DOI: 10.37385/msej.v5i2.5637. Disponível em: https://yrpipku.com/journal/index.php/msej/article/view/5637. Acesso em: 6 jul. 2025.