Kevin, K., and H. . Iskandar. “Penerapan Customer Relationship Management Terhadap Minat Menginap Kembali Tamu Di Alila Hotel SCBD”. Management Studies and Entrepreneurship Journal (MSEJ), vol. 5, no. 2, Nov. 2024, pp. 7560-74, doi:10.37385/msej.v5i2.5391.