Dewi, Nurlaela Kumala, and Ari Vicky Widyastuti. “Analisa Karyawan Layanan Distribusi PT. X Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA)”. Management Studies and Entrepreneurship Journal (MSEJ) 3, no. 6 (November 30, 2022): 4089–4097. Accessed July 8, 2025. https://yrpipku.com/journal/index.php/msej/article/view/1305.