Factors That Influence Impulse Buying in Live Commerce in Indonesia

Authors

  • Rizky Akbar Universitas Sebelas Maret
  • Catur Sugiarto Universitas Sebelas Maret

DOI:

https://doi.org/10.37385/ijedr.v5i4.6451

Keywords:

Live commerce, impulse buying, interactivity, perceived usefulness, perceived value

Abstract

This research aims to identify factors that influence impulse buying in live commerce in Indonesia. The method used is causal explanatory research with a non-probability sampling technique using a purposive sampling approach, and data analysis was carried out using Structural Equation Modeling-Partial Least Square (SEM-PLS). The sample consisted of users of the Shopee e-commerce application who had shopped via live streaming, especially Erigo fashion products. The research results show that streamer interactivity and expertise have a positive effect on perceived enjoyment, while product usefulness and product price have an effect on perceived usefulness. Apart from that, promotional information and promotional time limits have an impact on perceived value. Other findings show that perceived enjoyment, perceived usefulness, and perceived value influence the urge to buy impulsively and act as mediating variables that strengthen the relationship between the main variables and impulsive buying. Practically, this research implies that sellers and e-commerce platform developers can optimize interactivity factors, promotional strategies, and product information to increase impulse purchases through live streaming.

References

Adelaar, T., Chang, S., Lancendorfer, K. M., Lee, B., & Morimoto, M. (2003). Effects of media formats on emotions and impulse buying intent. Journal of Information Technology, 18(4), 247–266. https://doi.org/10.1080/0268396032000150799

Aggarwal, P., & Vaidyanathan, R. (2003). Use it or lose it: purchase acceleration effects of time-limited promotions. Journal of Consumer Behavior, 2(4), 393–403. https://doi.org/10.1002/CB.116

Akram, U., Hui, P., Khan, M. K., Yan, C., & Akram, Z. (2018). Factors influencing online impulse buying: Evidence from Chinese social commerce environment. Sustainability (Switzerland), 10(2). https://doi.org/10.3390/su10020352

Alfarraj, O., Alalwan, A. A., Obeidat, Z. M., Baabdullah, A., Aldmour, R., & Al-Haddad, S. (n.d.). Examining the impact of influencers' credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry Mediating role of online engagement. https://doi.org/10.1108/RIBS-07-2020-0089

Aubin, F., Atoyan, H., Robert, J. M., & Atoyan, T. (2012). Measuring a product's usefulness. Work, 41(SUPPL.1), 5266–5273. https://doi.org/10.3233/WOR-2012-0016-5266

Bilal, M., Akram, U., Fan, M., Ming, J., & Jianqiu, Z. (2021). How does social presence influence impulse buying behavior in live streaming commerce? The role of S-O-R theory. Article in International Journal of Web Information Systems. https://doi.org/10.1108/IJWIS-02-2021-0012

Bonner, J. M. (2010). Customer Interactivity and new product performance: Moderating effects of product newness and product embeddedness. Industrial Marketing Management, 39(3), 485–492. https://doi.org/10.1016/J.INDMARMAN.2008.11.006

Chan, T. K. H., Cheung, C. M. K., & Lee, Z. W. Y. (2021). The state of online impulse buying research: A literature analysis.

Chang, A. Y. P. (2017). A Study on the Effects of Sales Promotion on Consumer Involvement and Purchase Intention in Tourism Industry. Eurasia Journal of Mathematics, Science and Technology Education, 13(12), 8323–8330. https://doi.org/10.12973/EJMSTE/77903

Chen, Y., Li, D., & Zhao, Z. (2020, April). Research on product recommendation and consumer impulsive purchase under social commerce platform—based on S-0-R model. In 5th International Conference on Social Sciences and Economic Development (ICSSED 2020) (pp. 215-223). Atlantis Press.

Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77, 511–535. www.LivePlanet.com/home.html

Cooper dan Schindler. (2014). Bussiners Research Method. New York: McGrawHill

Darmawan, D., & Gatheru, J. (2021). Understanding Impulsive Buying Behavior in Marketplace. Journal of Social Science Studies (JOS3), 1(1), 11-18.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008

Djatmiko, T., & Pradana, R. (2016). Brand Image and Product Price; Its Impact for Samsung Smartphone Purchasing Decision. Procedia - Social and Behavioral Sciences, 219, 221–227. https://doi.org/10.1016/J.SBSPRO.2016.05.009

Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet Research, 27(4), 772–785. https://doi.org/10.1108/IntR-06-2016-0164

Gao, W., Liu, Y., Liu, Z., & Li, J. (2018). How does presence influence purchase intention in online shopping markets? An explanation based on self-determination theory. Https://Doi.Org/10.1080/0144929X.2018.1484514, 37(8), 786–799. https://doi.org/10.1080/0144929X.2018.1484514

Ghani, J. A., & Deshpande, S. P. (2010). Task Characteristics and the Experience of Optimal Flow in Human—Computer Interaction. Http://Dx.Doi.Org/10.1080/00223980.1994.9712742, 128(4), 381–391. https://doi.org/10.1080/00223980.1994.9712742

Guo, Y., Zhang, K., & Wang, C. (2022). Way to success: Understanding top streamer’s popularity and influence from the perspective of source characteristics. Journal of Retailing and Consumer Services, 64, 102786. https://doi.org/10.1016/J.JRETCONSER.2021.102786

Gusti, I., Imbayani, A., Nyoman, N., & Novarini, A. (2018). The Influence of Shopping Lifestyle, Fashion Involvement and Positive Emotion on Impulse Buying Behavior. Scientific Journal of Management and Business, 3(2), 199–210. https://journal.undiknas.ac.id/index.php/manajemen/article/view/2138

Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook (p. 197). Springer Nature.

Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2019). Multivariate Data Analysis, Multivariate Data Analysis. Book, 87(4), 611–628. https://digitalcommons.kennesaw.edu/facpubs/2925

Hua, Q., Lim, C., & Corresponding Author, C. (2022). Analysis of Young Chinese Purchase Intention on E-commerce Live Streaming. MRIJ, 17(1), 65–99.

Husnain, M., Qureshi, I., Fatima, T., & Akhtar, W. (2016). The Impact of Electronic Word-of-Mouth on Online Impulse Buying Behavior: The Moderating role of Big 5 Personality Traits. Journal of Accounting & Marketing, 05(04). https://doi.org/10.4172/2168-9601.1000190

Ismagilova, E., Slade, E. L., Rana, N. P., & Dwivedi, Y. K. (2020). The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis. Information Systems Frontiers, 22(5), 1203–1226. https://doi.org/10.1007/S10796-019-09924-Y/TABLES/6

Jacoby, J. (2002). Stimulus-Organism-Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior. Journal of Consumer Psychology, 12(1), 51–57. https://doi.org/10.1207/S15327663JCP1201_05

Kang, K., Lu, J., Guo, L., & Li, W. (2021). The dynamic effect of Interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms. International Journal of Information Management, 56. https://doi.org/10.1016/J.IJINFOMGT.2020.102251

Kim, J. H., Kim, M., Park, M., & Yoo, J. (2021). How Interactivity and vividness influence consumer virtual reality shopping experience: the mediating role of telepresence. Journal of Research in Interactive Marketing, 15(3), 502–525. https://doi.org/10.1108/JRIM-07-2020-0148/FULL/XML

Kim, M. J., Lee, C. K., & Jung, T. (2020). Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model. Journal of Travel Research, 59(1), 69–89. https://doi.org/10.1177/0047287518818915/ASSET/IMAGES/LARGE/10.1177_0047287518818915-FIG4.JPEG

Kusyanti, A., Puspa, H., Catherina, A., Puspitasari, D. R., April, Y., & Sari, L. (2018). Teen’s Social Media Adoption: An Empirical Investigation in Indonesia. IJACSA) International Journal of Advanced Computer Science and Applications, 9(2). www.ijacsa.thesai.org

Lee, C. H., & Chen, C. W. (2021). Impulse buying behaviors in live streaming commerce based on the stimulus-organism-response framework. Information (Switzerland), 12(6). https://doi.org/10.3390/info12060241

Lee, C. H., & Chen, C. W. (2021). Impulse buying behaviors in live streaming commerce based on the stimulus-organism-response framework. Information, 12(6), 241.

Lee, C. H., Chen, C. W. D., Huang, S. F., Chang, Y. T., & Demirci, S. (2021). Exploring consumers’ impulse buying behavior on online apparel websites: An empirical investigation on consumer perceptions. International Journal of Electronic Commerce Studies, 12(1), 119-142.

Lee, H. (2018). Intrinsic and extrinsic motivations affecting impulse-buying tendency in mobile shopping. Article in Social Behavior and Personality An International Journal. https://doi.org/10.2224/sbp.6693

Lestari PRASILOWATI, S., Suyanto, S., Safitri, J., & Kusuma WARDANI, M. (2021). The Impact of Service Quality on Customer Satisfaction: The Role of Price. Journal of Asian Finance, 8(1), 451–455. https://doi.org/10.13106/jafeb.2021.vol8.no1.451

Li, B., Lei, M., & Li, W. (2018). Empirical Research on Consumer Expertise and Perceived value of Fund Investors. American Journal of Industrial and Business Management, 08(03), 645–657. https://doi.org/10.4236/AJIBM.2018.83043

Li, M.?;, Wang, Q.?;, Cao, Y., Foroudi, P., Qi, J., Tchounwou, P. B., Li, M., Wang, Q., & Cao, Y. (2022). Citation: Understanding Consumer Online Impulse Buying in Live Streaming E-Commerce: A Stimulus-Organism-Response Framework. https://doi.org/10.3390/10.3390/ijerph19074378

Liu, Y., & Shrum, L. J. (2013). What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness. Https://Doi.Org/10.1080/00913367.2002.10673685, 31(4), 53–64. https://doi.org/10.1080/00913367.2002.10673685

Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Https://Doi.Org/10.1080/15252019.2018.1533501, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501

Moldovan, S., Goldenberg, J., & Chattopadhyay, A. (n.d.). The Different Roles of Product Originality and Usefulness in Generating Word-of-Mouth.

Ningsih, E. M., & Andjarwati, A. L. (2021). The Role of Consumer Perceived Value in Online Reviews of Impulse Buying Tendency Through Browsing as an Intervening Variable. Journal of Management Science, 9.

Nuryani, S., Pattiwael, W. P., & Iqbal, M. (2022). Analysis of Factors that Influence Impulsive Buying among E-commerceshop Application Users. Economics: Journal of Economics and Business, 6(2), 444–451. https://doi.org/10.33087/EKONOMIS.V6I2.567

Park, H. J., & Lin, L. M. (2020). The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement. Journal of Retailing and Consumer Services, 52, 101934. https://doi.org/10.1016/J.JRETCONSER.2019.101934

Primadewi, S., Fitriasari, W., & W, K. A. (2022). Analysis of Factors that Influence Impulse Purchases in Live Streaming E-Commerce Based on the S-O-R (Stimulus Organism Response) Framework. Journal of Social Technology, 2(10), 846–856. https://doi.org/10.59188/JURNALSOSTECH.V2I10.427

Rahmiati, R., & Yuannita, I. I. (2019). The influence of trust, perceived usefulness, perceived ease of use, and attitude on purchase intention. Journal of Business Management Studies, 8(1), 27-34

Regina, K., Agusinta, L., & Setyowati, T. M. (2021). The Effect Of Sales Promotion On Purchase Intention Through Customer Perceived Value On E-Commerce During The Covid-19 Pandemic. Advances in Transportation and Logistics Research, 4(0), 240–249. https://doi.org/10.25292/ATLR.V4I0.389

Reimann, P., & Markauskaite, L. (2018). Expertise. International Handbook of the Learning Sciences, 54–63. https://doi.org/10.4324/9781315617572-6

Rook, D. W., & Fisher, R. J. (1995). Normative Influences on Impulsive Buying Behavior. Journal of Consumer Research, 22(3), 305–313. https://doi.org/10.1086/209452

Sánchez-Fernández, R., & Iniesta-Bonillo, M. Á. (2007). The concept of perceived value: a systematic review of the research. Http://Dx.Doi.Org/10.1177/1470593107083165, 7(4), 427–451. https://doi.org/10.1177/1470593107083165

Shah, A. M., Yan, X., Shah, S. A. A., & Ali, M. (2021). Customers’ perceived value and dining choice through mobile apps in Indonesia. Asia Pacific Journal of Marketing and Logistics, 33(1), 1–28. https://doi.org/10.1108/APJML-03-2019-0167

Sheng, H., & Joginapelly, T. (2012). Effects of Web Atmospheric Cues on Users’ Emotional Responses in E-Commerce. AIS Transactions on Human-Computer Interaction, 4(1). https://aisel.aisnet.org/thci/vol4/iss1/1

Smith, J. B., & Colgate, M. (2014). Customer Value Creation: A Practical Framework. Https://Doi.Org/10.2753/MTP1069-6679150101, 15(1), 7–23. https://doi.org/10.2753/MTP1069-6679150101

Sohn, J. W., & Kim, J. K. (2020). Factors that influence purchase intentions in social commerce. Technology in Society, 63, 101365. https://doi.org/10.1016/J.TECHSOC.2020.101365

Stromer-Galley, J. (2004). Interactivity-as-product and Interactivity-as-process. Information Society, 20(5), 391–394. https://doi.org/10.1080/01972240490508081

Suleman, D., & Zuniarti, I. (2019). Consumer decisions toward fashion product shopping in Indonesia: The effects of attitude, perception of ease of use, usefulness, and trust. Management Dynamics in the Knowledge Economy, 7(2), 133-146.

Sun, Y., Shao, X., Li, X., Guo, Y., & Nie, K. (2019). How live streaming influences purchase intentions in social commerce: An IT affordance perspective. https://doi.org/10.1016/j.elerap.2019.100886

Wang, H., Ding, J., Akram, U., Yue, X., & Chen, Y. (2021). An empirical study on the impact of e-commerce live features on consumers’ purchase intention: From the perspective of flow experience and social presence. Information (Switzerland), 12(8). https://doi.org/10.3390/INFO12080324

Wells, J. D., Parboteeah, D. V., & Valacich, J. S. (2011). Online Impulse Buying: Understanding the Interplay between Consumer Impulsiveness and Website Quality. Journal of the Association for Information Systems, 12(1), 3. https://doi.org/10.17705/1jais.00254

Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139–153. https://doi.org/10.1007/BF02894350/METRICS

Wu, Y. L., & Li, E. Y. (2018). Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective. Internet Research, 28(1), 74–104. https://doi.org/10.1108/INTR-08-2016-0250

Wu, Y., Xin, L., Li, D., Yu, J., & Guo, J. (2021). How does scarcity promotion lead to impulse purchase in the online market? A field experiment. Information & Management, 58(1), 103283. https://doi.org/10.1016/J.IM.2020.103283

Xiang, L., Zheng, X., Lee, M. K. O., & Zhao, D. (2016). Exploring consumers’ impulse buying behavior on social commerce platform: The role of parasocial interaction. International Journal of Information Management, 36(3), 333–347. https://doi.org/10.1016/J.IJINFOMGT.2015.11.002

Yu, J., Lee, H., Ha, I., & Zo, H. (2017). User acceptance of media tablets: An empirical examination of perceived value. Telematics and Informatics, 34(4), 206–223. https://doi.org/10.1016/J.TELE.2015.11.004

Zhang, Z., Zhang, N., & Wang, J. (2022). The Influencing Factors on Impulse Buying Behavior of Consumers under the Mode of Hunger Marketing in Live Commerce. Sustainability (Switzerland), 14(4). https://doi.org/10.3390/su14042122

Zhu, D. H., Wang, Y. W., & Chang, Y. P. (2018). The influence of online cross-recommendation on consumers’ instant cross-buying intention: The moderating role of decision-making difficulty. Internet Research, 28(3), 604–622. https://doi.org/10.1108/INTR-05-2017-0211/FULL/XML

Downloads

Published

2024-11-08

How to Cite

Akbar, R., & Sugiarto, C. (2024). Factors That Influence Impulse Buying in Live Commerce in Indonesia. International Journal of Economics Development Research (IJEDR), 5(5), 4011–4034. https://doi.org/10.37385/ijedr.v5i4.6451