Anteseden dan Hasil Kerja Kepercayaan Pada Supervisor
DOI:
https://doi.org/10.37385/msej.v4i1.1285Keywords:
Cognitive-Based Trust, Trust In Supervisor, OCB-OAbstract
Tujuan–Penelitian ini bertujuan mengembangkan dan menguji Model Teori Pembelajaran Sosial melalui anteseden dan hasil kerja kepercayaan pada supervisor (trust in supervisor) Metodologi/Sampel/Pendekatan–Metode pengumpulan data dengan kuesioner. Metode analisis data menggunakan analisis regresi dengan komputer program SPSS. Sampel penelitian yang bersedia mengisi kuesioner 170 karyawan perusahaan swasta di Yogyakarta.Pendekatan analisis kuantitatif. Hasil Penelitian–Cognitive-based trust (supervisor ability, supervisor benevolence, supervisor integrity) mempunyai peran positif dan signifikan pada trust in supervisor dan organizational citizenship behavior directed towards to organizational/OCB-O. Trust in supervisor berperan signifikan pada OCB-O. Trust in supervisor tidak memediasi peran Cognitive-based trust pada OCB-O. Orisinalitas–Pengembangan Model Teori Pembelajaran Sosial masih perlu dilakukan dengan memperluas dimensi kepercayaan (cognitive trust, affective trust) dan hasil organisasi lainnya (organisastional commitment / OC meliputi affective commitment, normative commitment, continuance commitment).
Kata kunci : Cognitive-Based Trust, Trust In Supervisor, OCB-O.
References
A. Bandura, (2004). Teori Kognitif Sosial untuk Perubahan Pribadi dan Sosial dengan Mengaktifkan Media. Di Singhal, A.; Cody, MJ; Rogers, EM; Sabido, M. (eds.). Hiburan-pendidikan dan perubahan sosial: Sejarah, penelitian, dan praktik . seri komunikasi LEA. Lawrence Erlbaum,
A. Yahaya, N. E. Juriah, D. J. Bachok, N. Yahaya, Y. Boon and S. Ismail, (2011). The Impact od Emotional Intelligence Element on Academic Achievement, dalam Archives Des Sciences, 65(4) : 2-17,
C. C. Huang and C. S. You, (2011). The three components of organizational commitment on in-role behaviors and organizational citizenship behaviors," African Journal of Business Management, 5(28) : 11335-11344,
D. H. McKnight, L. L. Cummings and N. I. Chervany, (1998). Initial Trust formation in new organizational relationships., Academy of Management Review., 23(3) : 473-90,
D. J. Kim, D. L. Ferrin and H. R. Rao, (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents., 44(2) : 544-564,
D. Johnson and K. Grayson, (2005). Cognitive and Affective Trust in Service Relationships? J. Bus. Res. 58(4), 500–507,
D. Organ and K. Ryan, (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior,Personel Psychology, 48. 775-802,
D. P. Ling, (2011). Perceived Risk, Perceived Technology, Online Trust For The Online Purchase Intention in Malaysia, International Journal of Business and Management., 6(6),
E. Vigoda, 2000. Internal politics in public administration systems: An empirical examination of its relationship with job congruence, organizational citizenship behavior, and in-role performance," Public Personnel Management, 29. 185-210,
F. O. Unal, (2013). Relationship beetween the dimensions of organizational citizenship behavior and the facets of job satisfaction (an empirical study ina group of companies in Turkey)," WEI international academic conference proceedings, 14(16) : 123-136,
I. Ghozali, (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25, Semarang : Badan Penerbit Universitas Diponegoro:,
J. F. Habib, (2020). Organizational Citizenship Behavior and Commitment: Do Age and Tenure Make Any Difference?, BMQR, 1(3),
J. K. Rempel, J. G. Holmes and M. P. Zanna, (1985). Trust in close relationships, Journal of Personality and Social Psychology, 49. 95-112,
K. Dirks and D. Ferrin, (2002). Trust in leadership: Meta-analytic findings and implications for,
K. Lee and N. J. Allen, (2002). Organizational Citizenship Behaviour and Workplace Deviance: The Role of Affect and Cognition.," Journal of Applied Psychology, 87(1) : 131-142,
L. Sherwood, (2014). Fisiologi Manusia: dari sel ke system, 8 ed., Jakarta: EGC,
O. M. Rousseau and S. B. Sitkin, (1998). Not So Different After All: A Cross-Discipline View Of Trust.," Academy Of Management Review, 23. 393-404,
P. Neves and A. Caetano, (2006). Social Exchange Processes in Organizational Change: The Roles of Trust and Control., Journal of Change Management, 6(4) : 351-364,
P. Podsakoff, S. Mackenzie and W. Bommer, (1996). Transformational Leader Behavior and Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trus, and Organizational Citizenshio Behaviors, Jurnal of Management, 22(2) : 259-298,
R. Anvari, A. S. Barzaki, S. L. Amiri and S. Shapourabadi, (2017). The mediating effect of organizational citizenship behavior on the relationship between workplace spirituality and intention to leave. Iran,
R. C. Mayer and M. B. Gavin, (2005). Trust In Management and Performance: Who Minds The Shop while The Employees Watch The Boss?., Academy of Management Journal,, vol. 48 (5) : 874-888,
R. C. Mayer, J. H. Davis and F. D. Schoorman, (1995). An Integrative Model of Organizational Trust," The Academy of Management, 20(3) : 709-734,
R. J. Lewicki, B. Barry and D. M. Saunders, (2007). Essential of Negotiation, fourt ed., Singapore: McGraw-Hill Edication (Asia),
R. T. Golembiewski, (2003). Handbook of organizational behavior, USA: Marcel Dekker, Inc,
S. Arikunto, (2016). Prosedur Penelitian: Suatu Pendekatan Praktik, Jakarta: Rineka Cipta,
S. Bhattacharya and M. Sritama, (2012)." Consumer Behavior and Impact of Brand A Study on South Zone of Kolkata City, 1(2) : 2,
S. Fischer, S. Hyder and A. Walker, (2020). The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research, Aus,
S. Pond, R. Nacoste, M. Mohr and C. Rodrigues, (1997). The Measurement of Organizational Citizenship Behavior: Are we assuming too much?, Journal of Applied Social Psychology, 27 : 1527-1544,
S. Robinson and R. Bennet, (1995). A typology of deviant workplace behaviors: A multidimensional scaling study, Academy of Management Journal, 38(2) : 555-572,
Tambe, Sukhada, Shanker and Meera, (2014). A Study Of Organizational Citizenship Behaviour (OCB) And Its Dimensions: A Literature Review.," International Research Journal of Business and Management – IRJBM, 1. 67-73,
V. Venkatesh and F. D. Davish, (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Scienc, 46(2) : 186-204,
W. J. Gould and F. Davies, (2005). Using social exchange theory to predict the effects of hrm practice on employee outcomes," Public Management Review, 7 (1) : 1-24,
Z. d. Alizadeh, (2012). Antecedents and Consequences of Organizational Citizenship Behavior," Institute of Interdisciplinary Bussines Research, 3(9) : 494-505
Z. d. Alizadeh, (2012). Antecedents and Consequences of Organizational Citizenship Behavio," Institute of Interdisciplinary Bussines Research, 3(9) : 494-500,
Z. e. a. Ahmadizadeh, (2012). Investigation the Relation between Organizational Climate and Organizational Citizenship Behavior.," Iran: International Journal of Sport Studies., 2(3) : 163-167,
Template
